Question 1

RETURN POLICY

Accepted Answer

If there is an issue with an order, please contact us and we will do all we can to make it right.

If you must make a return, domestic orders may be returned for a refund of purchase price within 14 days from the date of your order. Outbound shipping fees from original order are not refundable. 
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Product must be returned unworn, unwashed, in its original condition, and with all tags intact.  Please include original packing slip with your return. 
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Store credits and gift cards are not refundable. 
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We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
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To return your product for a refund, you will be responsible for return shipping cost.  Return your order to the following address:
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Guardisse, LLC.
368 Pickett Street,
P.O. Box #23922
Alexandria, VA 22304

Question 2

REFUNDS

Accepted Answer

Once your return is received and inspected, you will receive a notification your return is accepted or declined.  This process can take up to seven business days from the date your return tracking information shows delivered. 
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If your return is accepted, your refund will be processed and applied to the original method of payment. 
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Please be advised refunds can take up to 3-5 business days to appear on your bank account.  This is due to varying processing times of financial organizations.
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Guardisse, LLC is not responsible for damage that may occur during the return shipping process.

Question 3

How do I initiate a return?

Accepted Answer

To initiate a return, submit a return request notification. Returns without prior notification will not be accepted. Use the link below to start your return request: Click Here to Start a Return Request. Pre-orders are not eligible for returns or refunds but can be cancelled or updated within 24 hours by emailing returns@guardisse.com. International orders are not eligible for returns, refunds, cancellations, or changes.

Question 4

What is the process for requesting a return?

Accepted Answer

To request a return, please submit a return request notification. Returns without prior notification will not be accepted. Use the link below to start your return request: Click Here to Start a Return Request. Pre-orders are not eligible for returns or refunds but can be cancelled or updated within 24 hours by emailing returns@guardisse.com. International orders are not eligible for returns, refunds, cancellations, or changes. For additional questions, contact us at info@guardisse.com or call 332-249-8025.

Returns & Refund